This Return Policy ("Policy") governs the return of products purchased directly from Stratus. By placing an order, you acknowledge and agree to the terms set forth below.

ELIGIBILITY

To qualify for a return, all of the following conditions must be satisfied:

  • The return request must be submitted within fourteen (14) days of the delivery date.

  • The product must be unopened, unused, and in its original condition.

  • The product must be returned in its original packaging, including all included components.

  • Proof of purchase from Stratus is required.

  • The product must have been purchased directly from Stratus. Products purchased through third-party retailers, marketplaces, or distributors are not eligible for return under this Policy.

Failure to satisfy all eligibility requirements may result in denial of the return request.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Opened or used products.

  • Products returned in damaged, altered, or unsellable condition due to customer handling.

  • Complimentary, promotional, or free items.

  • Gift cards.

  • Final sale or clearance items, where designated.

RETURN AUTHORIZATION

Prior to returning any product, customers must contact Stratus to request return authorization.

Stratus reserves the right to deny any return that is submitted without prior authorization or that otherwise fails to comply with this Policy.

RETURN SHIPPING

Unless the return results from an error by Stratus, including shipment of an incorrect or defective product:

  • The customer is solely responsible for all return shipping costs.

  • Stratus is not responsible for products lost or damaged during return transit.

  • Customers are encouraged to use a trackable shipping method.

REFUNDS

Once the returned product has been received and inspected, Stratus will determine whether the return satisfies the requirements of this Policy.

If approved:

  • Refunds will be issued to the original method of payment.

  • Refunds are limited to the purchase price of the eligible product(s).

  • Original shipping charges are non-refundable.

  • Return shipping costs are non-refundable.

  • Refund processing times may vary depending on the customer's financial institution.

If the returned product does not satisfy the requirements of this Policy, Stratus may deny the refund and, at its discretion, return the product to the customer at the customer's expense.

DAMAGED OR INCORRECT ORDERS

If a customer receives a product that is damaged, defective, or incorrect due to an error by Stratus, the customer must notify Stratus within seven (7) days of delivery.

Stratus may require photographs or other documentation before determining the appropriate resolution. Upon verification, Stratus may, at its sole discretion, replace the product or issue a refund at no additional cost to the customer.

EXCHANGES

Stratus does not offer direct product exchanges.

RELATIONSHIP TO THE 30-DAY SATISFACTION GUARANTEE

This Return Policy is separate from the Stratus 30-Day Satisfaction Guarantee.

Eligible subscription purchases that qualify under the terms of the 30-Day Satisfaction Guarantee may receive a refund without returning the product, subject to the conditions of that policy.

One-time purchases and all purchases not qualifying under the 30-Day Satisfaction Guarantee remain subject solely to this Return Policy.

ABUSE AND DISCRETION

Stratus reserves the right, in its sole discretion, to:

  • Deny any return or refund request suspected of abuse, fraud, or misuse.

  • Request additional documentation to verify eligibility.

  • Limit or refuse future returns from customers demonstrating a pattern of excessive or abusive return activity.

  • Modify, suspend, or terminate this Policy at any time without prior notice, provided that such changes shall not apply retroactively to orders already placed.