This 30-Day Satisfaction Guarantee (“Guarantee”) applies exclusively to eligible subscription purchases made through Stratus.

By placing an order, you agree to the terms outlined below.

 

Eligibility

To qualify for the Guarantee, all of the following conditions must be met:

  • The purchase must be part of an active subscription
  • The subscription must remain active at the time of the claim
  • The request must be submitted within thirty (30) days of the original order date
  • The request must relate to the customer’s first subscription order only
  • Limit of one (1) Guarantee claim per individual and/or household

Orders that do not meet all eligibility requirements will not qualify for a refund under this policy.

 

Proof Requirement

Refund requests must include reasonable proof that the product did not perform as intended.

Acceptable proof may include, but is not limited to:

  • Photographs showing adverse skin response
  • A written description of product usage, including frequency and duration
  • Any other information reasonably requested to evaluate the claim

Stratus reserves the right to deny any request that does not provide sufficient evidence of product use and outcome.

 

Refund Terms

  • Approved claims will be refunded to the original form of payment
  • Refunds apply to the product purchase price only
  • Original shipping charges are non-refundable
  • No physical return of the product is required

 

Exclusions

The Guarantee does not apply to:

  • One-time purchases
  • Repeat subscription orders beyond the first delivery
  • Requests submitted after the 30-day eligibility window
  • Claims based solely on preference (including, but not limited to, scent, texture, or general dissatisfaction without supporting evidence)
  • Products not used in accordance with standard or recommended use

 

Subscription and Order Limitations

  • If a second subscription shipment has been processed prior to submission of a claim, only the first order remains eligible under this Guarantee
  • Any subsequent shipments are not eligible for refund under this policy

 

Abuse and Discretion

Stratus reserves the right, in its sole discretion, to:

  • Deny any claim suspected of abuse, fraud, or misuse of this policy
  • Request additional information prior to approving a refund
  • Limit or revoke access to the Guarantee for customers who attempt to exploit its intent